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Dear Customer,
As a member of the RMI/SMTA, we are totally dedicated to achieving high standards of quality, customer care and satisfaction. To assist us in our aim of providing the best possible service, it would be appreciated if you would take the time to fill out the following form.

Thank you!
Customer Details
Name
Car Registration
Date of repair
Insurance company

About your claim
Who did you first contact after the accident?
Broker Bodyshop Police Ins. Co. AA/RAC
Were you aware that you could use a repairer of your choice? Yes No
Were you directed to this repairer by your insurance company/broker? Yes No
Were you satisfied with the service given by the company/broker? Yes No
Would you purchase your next policy from the insurance/broker? Yes No

About the repair (1 is Very Poor, 5 is Very Good)
Was the work carried out to your complete satisfaction?
1 2 3 4 5
Was the vehicle ready and available when promised?
1 2 3 4 5
Were you kept informed as to the progress of the repair?
1 2 3 4 5
Were the staff courteous, polite and helpful?
1 2 3 4 5
Would you recommend/use our services again? Yes No